CAMPING SANDAYA VAL ANDRÉ

Camping Val Andre is a renovated campsite where you wake up to the sound of seagulls. The site mainly features mobile homes and a few camping pitches. It has a lot of potential if managed well.We booked a camping pitch for our caravan for two weeks. Our Google navigation system took us through the charming village of Pleneuf-Val-Andre. However, the last 500 meters directed us to a steep 25% incline. Fortunately, we missed the exit and continued on a more suitable route for our caravan. Some directional signs would have been helpful.Upon arrival, just after 1 pm, we found the reception closed until 3 pm, which is common in France. The parking lot was too small for a car with a caravan, blocking the entrance. Luckily, we saw the passcode for the gate and, knowing our pitch number, we could enter the campsite and avoid blocking the entrance.Our pitch was surprisingly small, not fitting our caravan and tent. The site mentioned pitches of at least 90m², but ours was about half that size. During other stays at Sandaya, we were notified if our caravan wouldn’t fit. The newly added plant borders, while attractive, made positioning the caravan difficult. It seemed more suitable for a tent.We waited until 3 pm to discuss the issue with the campsite staff, but they offered no solution, stating there were no other pitches available. This was disappointing, especially given Sandaya’s “worry-free” slogan. After a long drive, this really spoiled the start of our holiday.With the help of our caravan mover, we managed to position the caravan, but there was no room left to sit outside. Despite this, we tried to enjoy our holiday.The ANWB, a renowned Dutch company for independent reviews, visited the campsite. They interviewed us and agreed that the pitch size was not up to specification and promised to discuss it. We also filed a complaint with Sandaya. Their response was even more disappointing, claiming the pitch was 100m² and dismissing our complaint. This was not customer-friendly and affected our holiday experience. Given Sandaya’s investment in branding, this is damaging to their reputation.The kids’ club staff were enthusiastic, organizing evening programs and activities for children. However, I expected at least one staff member to speak a language other than French. As a result, the evening programs were mainly attended by French guests, despite the presence of many Dutch, German, and English visitors.The food truck on-site offered food that was not very good. The burger was subpar, though the French fries were decent. For Dutch standards, it opened late at 6:45 pm, despite many Dutch guests. After some waiting, it finally opened around 7:15 pm.The toilet building is brand new but too small for the number of guests, with only five toilets and five showers. However, there was a nice baby care room with a children’s toilet and a luxurious rain shower, which we used twice. It felt like being in a 4-star hotel for a moment.Overall, the campsite facilities are nice, but bring your own toilet paper, expect small pitches, and don’t expect much help from the staff.

Lovely place 5 mins walk to sandy shallow beach.Great for the kids. Uphill a bit steep so not good if you have walking difficulties. Take car and then walk the promenade. Plenty of restaurants and 7 mins drive to a big supermarket.

very clean & equiped mobile home, very nice and quiet place. Gentle & friendly people

Cheated us out of our hard earn money....why would anyone stay here...

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